Privacy Policy

Privacy Policy for NexGen Calls LLC DBA: NexGeneration Wireless

Last Updated: July 15, 2025

NexGen Calls LLC DBA: NexGeneration Wireless (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nexgenerationwireless.com and use our services, including our SMS communications. Please read this Privacy Policy carefully. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE SITE OR USE OUR SERVICES.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Personally identifiable information, such as your name, email address, and phone number, that you voluntarily provide to us when you register on our site, fill out a form, subscribe to our services, or otherwise communicate with us.

• Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

• Financial Data: We do not save or store credit card information on our site. All financial transactions are handled by our third-party service providers.

• Mobile Device Data: Device information if you access the Site using a mobile device.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Operate and maintain our website and services.

• Provide you with customer support.

• Respond to your inquiries and requests.

• Send you administrative communications, such as updates to our Terms of Service or Privacy Policy.

• Send you marketing communications, including SMS messages, as described below.

• Improve our website and services.

• Comply with legal and regulatory requirements.

SMS and Phone Communications

NexGen Calls LLC DBA: NexGeneration Wireless offers communications via SMS (Short Message Service) and phone to provide you with updates, appointment reminders, special offers, and other information related to our services.

• Opt-In: By providing your phone number and giving express written consent on our web forms, you agree to receive recurring automated promotional and informational text messages and phone calls from us.

• Message Frequency: Message frequency varies.

• Opt-Out: You can opt-out of receiving SMS messages at any time. To unsubscribe, reply STOP to any message you receive from us. You may receive one final message confirming your opt-out. You can also opt-out of phone calls by requesting to be placed on our internal Do Not Call list.

• Help: For help with SMS messages, reply HELP to any message you receive from us, or call us at 606-272-1563.

• Message and Data Rates: Message and data rates may apply to all SMS correspondence.

Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as SMS delivery, data analysis, and customer service. These parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

• To Protect Rights and Property: We may disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

• With Your Consent: We may disclose your information for any other purpose with your consent. We will not sell or share your personal information with other third parties for their own marketing purposes without your express consent.

Data Retention

We retain your personal information, including your phone number and consent records, for a minimum of five (5) years to comply with legal and regulatory requirements, including the Telephone Consumer Protection Act (TCPA). After this period, we will securely delete or anonymize your information, unless we are legally required or permitted to retain it for a longer period.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights

• Access and Correction: You have the right to access and correct the personal information we hold about you.

• Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in those communications (for SMS, reply STOP).

• Data Deletion: You may request that we delete your personal information, subject to certain legal exceptions and our data retention policy.

Children’s Privacy

Our services are not intended for or directed to individuals under the age of 18, and we do not knowingly collect personal information from them.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

NexGen Calls LLC DBA: NexGeneration Wireless
1199 Main St., Jackson, KY 41339
info@nexgenerationwireless.com
606-272-1563